Shipping
US Domestic Shipping
At Nasir's Essentials, we are dedicated to ensuring a smooth and reliable shipping experience for our valued customers. Please take a moment to review our shipping policy, which outlines the options, rates, timelines, and other important information regarding the shipment of your orders.
1. Shipping Options and Rates:
- We currently offer shipping through the United States Postal Service (USPS) at a flat rate of $10 for all domestic orders within the United States.
2. Shipping and Handling Timelines:
- Orders are typically processed and shipped within 24-48 hours after your order is placed, excluding weekends and holidays. Please note that this processing time is subject to change during high order volumes or special promotions.
3. International Shipping:
- At this time, we regret to inform you that we do not offer international shipping. Our services are available exclusively within the United States.
4. Shipping Restrictions and Exclusions:
- We adhere to all federal, state, and local regulations regarding the shipment of our products. Certain products may have shipping restrictions due to their contents, and we are unable to ship to PO Boxes.
5. Shipping Delays:
- While we make every effort to ensure timely delivery, please be aware that shipping delays may occur due to unforeseen circumstances such as weather, natural disasters, or postal service disruptions. We appreciate your understanding and patience during such situations.
6. Faulty, Damaged, Missing, or Undelivered Items:
- In the unlikely event that you receive a faulty, damaged, or missing item, please contact our customer support team at nasirsessntials@gmail.com within 10 days of receiving your order. We will work swiftly to address the issue and provide you with a resolution, which may include a refund or replacement, at our discretion.
7. Returns, Refunds, and Exchanges:
- For information regarding returns, refunds, and exchanges, please refer to our dedicated Return Policy available on our website. We are committed to ensuring your satisfaction with Nasir's Essentials products, and our return policy outlines the guidelines for these processes.
Should you have any questions or require further assistance with shipping-related matters, please do not hesitate to reach out to our customer support team at nasirsessntials@gmail.com. Your satisfaction is our top priority, and we are here to assist you with any concerns or inquiries you may have.
Thank you for choosing Nasir's Essentials for your skincare needs.
Warm regards,
The Nasir's Essentials Team
Returns
At Nasir's Essentials, we are committed to providing you with the finest quality body butters crafted from natural ingredients. We understand that sometimes, circumstances may require you to return or exchange a product. To facilitate a seamless and fair return process, please review our return policy outlined below:
1. Deadline for Returns: You have a generous 14 days from the date of purchase to initiate a return or exchange for eligible products.
2. Types of Refunds:
- Store Credit: If you choose to return a product, you can opt to receive store credit, which can be used for future purchases on our website.
- Exchange: Alternatively, we offer the option to exchange your product for another of equal or lesser value.
3. Contact Information: To initiate a return or exchange, please email us at nasirsessntials@gmail.com. In your email, provide the following information:
- Proof of purchase, such as a copy of your receipt or order confirmation.
- A brief explanation of the reason for your return or exchange.
- Your contact details, including your name and phone number.
4. Conditions for Return: To be eligible for a return or exchange, the product must meet the following conditions:
- The product must be in its original, unopened, and unused condition.
- All packaging, seals, and labels must remain intact and undamaged.
- Any free gifts or promotional items received with the product must also be returned, if applicable.
Please note the following important points regarding our return policy:
- We do not provide refunds to the original payment method. All returns will be processed as store credit or exchanges.
- Shipping and handling charges are non-refundable, and customers are responsible for return shipping costs unless the product arrived damaged or was shipped in error.
- Returns and exchanges are subject to approval and may be denied if the product does not meet the specified conditions.
Our goal is to ensure your satisfaction with Nasir's Essentials products. If you have any questions or concerns regarding our return policy or the return process, please do not hesitate to contact us at nasirsessntials@gmail.com. We are here to assist you and make your shopping experience exceptional.
Thank you for choosing Nasir's Essentials for your skincare needs.
Warm regards,
The Nasir's Essentials Team